Phone Service for New Armstrong Lifting Magnets Customers
Posted on April 4, 2016
If you order any of Armstrong lifting magnet products the first time, we will call you before shipment.
Normally we request customers who need lifting magnets to fill
our "Lifting Application Form” in
order to understand their actual lifting applications and therefore are able to help them
select a right model of lifting magnets before they place a purchasing order.
But sometimes customers place orders for lifting magnets immediately at
Lifting Magnets Overview page or at a B2B platform
website which lists Armstrong lifting magnets for sale. In such cas, we have no
chance in advance to know the conditions the lifting magnets ordered would be used for and not
sure if the lifting magnets would be best suitable for the lifting job.
This would a serious problem!
There is a misconception of the rated lifting magnet
capacity. The lifting capacity of NL-660B, for example, is 660 lbs for flat steel plate only under the following
- The plate is more than 1” thick.
- The plate is flat and clean, no debris, no rust, no paint, no burrs, etc.
- The plate is low Carbon steel, etc.
If the plate is thinner than 1”, and/or the plate is too long, and/or the surface of the plate
is not flat, it is dirt or painted, and/or the plate is middle or high Carbon steel, and/or
the work temperature is much higher than normal environment, the lifting capacity of NL-660B
should be much less than 660 lbs.
For selecting best suitable lifting magnets, refer to
our lifting magnets technical data
Now we phone customers who place orders on Armstrong lifting magnets for the first
time before shipping the lifting magnet devices to them. We would discuss with the customer about the
details of the workpieces to be lifted and other lifting conditions
over the phone. Then we ship the
ordered lifting magnets out if we think they are good for their use. If we think
that their ordered item cannot ensuring the highest lifting
magnet safety for their use, we would suggest them cancel their order and recommend
other models of lifting magnets.
Of course, we don’t call customers who have purchased Armstrong lifting magnets in
the past and
are experienced in using lifting magnets. We trust that these customers understand how much the
actual conditions would reduce the rated lifting capacity, and so that a phone call like above
wouldn’t be necessary.
Other services for Armstrong lifting magnets include repairs, parts replacement, etc.
Please be noted that the point when you order Armstrong lifting magnets is not the end of our
business with you, it is just the start of our service to you.