Information Overview

   Technical Data
 
   Industry Standards

   Sales Terms
     FAQ
     Return Policy

   Product Brochures

   Certificates

Return Policy

We accept customer returns and refund the total payment if:
1. The products themselves are defective in material and/or workmanship, and/or
2. The product specifications are not the same as customer's order.

We are responsible for the quality of our products only; however, we cannot guarantee and are not responsible for the success of your application or system that involve our products.

If a customer wants to return any products that are correct as per his or her purchase order, he or she must apply for the return in writing within 10 business days after you receive the shipment and has to get our written approval before returning. In this situation, the customers will need to pay a restocking fee (30% of the retail value) and be responsible for the return shipping.  Initial shipping fee is non-refundable.

All returned products must be in their original conditions and packages along with all parts and manuals.
- We do not accept returns if major blemishes are found or product has been used or damaged.
- If the returned magnets are not in original packaging with original spacers, additional 10% restocking fee will be applied.
- If products are not packed in the same way as we do and damages occurred during return shipping, we are not responsible for any damages or losses. 

We do not accept returns for custom orders.

1. Email sales@armsmag to request a return.
2. Upon approval, you will receive a RMA# ( Return Merchandise Authorization).
3. Fill and print the RMA form.
4. Pack up your purchased product(s) with all contents and product packaging.
5. Place the RMA in the package.
6. Ship the product via the return method agreed by Armstrong Magnetics.
7. Return refund may take 2-3 weeks to be processed, from receipt of the return, as all products are individually inspected for damage/use.