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Phone Service for New Armstrong Lifting Magnets Customers

Posted on April 4, 2016

Armstrong Lifting Magnets

If you order any of Armstrong lifting magnet products the first time, we will call you before shipment.

Normally we request customers who need lifting magnets to fill our "Lifting Application Form” in order to understand their actual lifting applications and therefore are able to help them select a right model of lifting magnets before they place a purchasing order.

But sometimes customers place orders for lifting magnets immediately at the Lifting Magnets Overview page or at a B2B platform website which lists Armstrong lifting magnets for sale. In such cas, we have no chance in advance to know the conditions the lifting magnets ordered would be used for and not sure if the lifting magnets would be best suitable for the lifting job.

This would a serious problem!

There is a misconception of the rated lifting magnet capacity.  The lifting capacity of NL-660B, for example, is 660 lbs for flat steel plate only under the following conditions:

  • The plate is more than 1” thick.
  • The plate is flat and clean, no debris, no rust, no paint, no burrs, etc.
  • The plate is low Carbon steel, etc.
If the plate is thinner than 1”, and/or the plate is too long, and/or the surface of the plate is not flat, it is dirt or painted, and/or the plate is middle or high Carbon steel, and/or the work temperature is much higher than normal environment, the lifting capacity of NL-660B should be much less than 660 lbs.

For selecting best suitable lifting magnets, refer to our lifting magnets technical data section.

Now we phone customers who place orders on Armstrong lifting magnets for the first time before shipping the lifting magnet devices to them. We would discuss with the customer about the details of the workpieces to be lifted and other lifting conditions over the phone. Then we ship the ordered lifting magnets out if we think they are good for their use.  If we think that their ordered item cannot  ensuring the highest lifting magnet safety for their use, we would suggest them cancel their order and recommend other models of lifting magnets.

Of course, we don’t call customers who have purchased Armstrong lifting magnets in the past and are experienced in using lifting magnets. We trust that these customers understand how much the actual conditions would reduce the rated lifting capacity, and so that a phone call like above wouldn’t be necessary.

Other services for Armstrong lifting magnets include repairs, parts replacement, etc.

Please be noted that the point when you order Armstrong lifting magnets is not the end of our business with you, it is just the start of our service to you.